Registration and Login FAQ

First question, Video On Demand or Live Webcast

	VS
Video on demand is like the ENTIRE competition recorded on a DVR.  You purchase minutes to use how you would like.  The routines will be availablve for view approx 30 minutes after each event.  You can watch them over and over if you want.   They will remain available for viewing for 60 days or more.  The more minutes you buy the less expensive per minite it is.  It is like buying a calling card for a DVR.   You only use minutes when a routine is playing.		A webcast is LIVE as it happens.  You must be present when the routine happens in order to see it.  You can go from room to room as you want to for the entire period you purchased. If you purchase the "BOTH DAYS" option, you can come and go as you want with no time restraints.

First Time Users
If you are coming to the site for the first time, the first step is to create a username and password. USER NAMES AND PASSWORDS ARE cAsE SeNsItIvE!!!

Click the button called "create username" below the login button.  You will use this to access the site to either purchase additional services or to view your webcasts and Video-On-Demand.

The next page asks for a username and password, you must confirm your password again to verify it.  Enter all the information as indicated.  When putting phone numbers, enter them as 1234567890 instead of (123)456-7890.  No dashes or spaces. Be sure to put in a valid email address.  Your username and password will be emailed to you upon completion.  When finished, click on "register" button.

YOU MUST REMEMBER YOUR USERNAME! USER NAMES AND PASSWORDS ARE cAsE SeNsItIvE!!!

You will then be taken to the store to pick what you want to purchase.  Choose the product you want and click the "BUY" button on the far right of the screen.  This will take you to the secure credit card section.

When entering credit card information, be careful to fill out everything in the format indicated to the right of each field.   ie. phone number with no spaces, and expiration date in the mmyyyy (022010) instead of 02/10.  Checkmark the 'I Agree" box and  click submit ONCE.   If you get an error message like credit card invalid, use the 'go back' button to start over.  After entering the information correctly, click on submit ONCE.  

You will then be taken back to the store where all products are available.  The products you purchase will change from "BUY" to "VIEW".  Click on view to go to see the webcast.  Select the webcast to view and it will come up on the screen.  If you want to view in full screen mode, double click the screen.   Press esc button to return to regular size.

Use the buttons on the bottom of the screen for further help.

Returning Users
Enter your User Name and Password to login. If you have paid for a product, the words view will be next the products purchased.  If not it will have a price.  You can purchase at that point or click view.  From here you can purchase webcasts and Video-On-Demand and navigate to the watch your video.

USER NAMES AND PASSWORDS ARE cAsE SeNsItIvE!!!

Lost Password
If you cannot remember your password, click on “Forgot Password?” link and the system will automatically generate a new password for you and send it to your email address on record.