What connection speed do I need to view a streaming movie

Registration and Login FAQ

First question, Video On Demand or Live Webcast

VIDEO ON DEMAND:

Video on demand is like the ENTIRE competition recorded on a DVR. You purchase minutes to use how you would like. The routines will be availablve for view in the hours or days following each event. You can watch them over and over if you want. They will remain available for viewing for at least 60 days. It is like buying a calling card for a DVR. You only use minutes when a routine is playing.

LIVE WEBCAST:

A webcast is LIVE as it happens. You must be present when the routine happens in order to see it. You can go from room to room as you want to for the entire period you purchased. If you purchase the "BOTH DAYS" option, you can come and go as you want with no time restraints.

First Time Users
If you are coming to the site for the first time, the first step is to create a username and password. USER NAMES AND PASSWORDS ARE cAsE SeNsItIvE!!!

Click the button called "create username" below the login button. You will use this to access the site to either purchase additional services or to view your webcasts and Video-On-Demand.

The next page asks for a username and password, you must confirm your password again to verify it. Enter all the information as indicated. When putting phone numbers, enter them as 1234567890 instead of (123)456-7890. No dashes or spaces. Be sure to put in a valid email address. Your username and password will be emailed to you upon completion. When finished, click on "register" button.

YOU MUST REMEMBER YOUR USERNAME! USER NAMES AND PASSWORDS ARE cAsE SeNsItIvE!!!

You will then be taken to the store to pick what you want to purchase. Choose the product you want and click the "BUY" button on the far right of the screen. This will take you to the secure credit card section.

When entering credit card information, be careful to fill out everything in the format indicated to the right of each field. ie. phone number with no spaces, and expiration date in the mmyyyy (022010) instead of 02/10. Checkmark the 'I Agree" box and click submit ONCE. If you get an error message like credit card invalid, use the 'go back' button to start over. After entering the information correctly, click on submit ONCE.

You will then be taken back to the store where all products are available. The products you purchase will change from "BUY" to "VIEW". Click on view to go to see the webcast. Select the webcast to view and it will come up on the screen. If you want to view in full screen mode, double click the screen. Press esc button to return to regular size.

Use the buttons on the bottom of the screen for further help.

Returning Users
Enter your User Name and Password to login. If you have paid for a product, the words view will be next the products purchased. If not it will have a price. You can purchase at that point or click view. From here you can purchase webcasts and Video-On-Demand and navigate to the watch your video.

USER NAMES AND PASSWORDS ARE cAsE SeNsItIvE!!!

Lost Password
If you cannot remember your password, click on “Forgot Password?” link and the system will automatically generate a new password for you and send it to your email address on record.

VIDEO ON DEMAND FAQ

What is the difference between a Webcast and Video On Demand?
A webcast is a live broadcast of the event. You cannot fast forward or rewind just like scheduled television programs. Video On Demand on the other hand, is like a DVR where you can watch when you want to, fast forward and rewind as much as you want. A webcast costs one amount for the entire event, where Video On Demand, you pay for minutes on a pre-payment method.

If I buy minutes for one event, can I watch another event with those minutes?
Unfortunately, with all the different events happening, we need to keep viewing of events separate. It is a conflict of interest to charge to watch one event and let customers use those minutes to view other events.

When will the routines be available to watch on the Video On Demand?
Most routines will be available in 30-60 minutes after they perform. Occasionally, there are technical issues that cause delays. These routines will not be available until the end of the day when the problem can be fixed and the routine uploaded. By the next day, all routines should be available for viewing. Remember you will have 365 days to view these performances.

My username and password are not working, what am I doing wrong?

When setting up a username and password, you must remember it exactly as you set it up. It is case sensitive. If you forget your password, click forgot password and a temporary one will be emailed to the email address on file.

It will not accept my credit card, what do I do?
There is a specific way to enter the information. Make sure you see the example to the right to verify you are entering the info in the correct format. ie. The expiration needs to be in the MMYYYY format, (022010) for 02/10.

How long will this event be available for viewing?
Each event will remain on the Mr. Video On Demand system for at least 365 days.

What connection speed do I need to view Video On Demand?
Our VOD service is optimized for users with High Speed Internet connection (ISDN, DSL, Cable Modem, LAN, etc.). The files are encoded in such a way that they stream at faster speeds depending on what your connection supports.

If I stop viewing, how can I resume at a later time?
Your time only runs when you are playing a video. You can start and stop as much as you want. You will see a remaining balance in minutes below the screen.

If I buy time now, do I have to watch it right away or can I watch it later?
You will be able to use your time whenever you want to. Keep in mind that events will only remain available for viewing for 365 days following each event.

Is it safe to submit my Credit Card information?
Yes, the registration process is secure. All submitted information is encrypted for privacy while in-transit.

What will my Credit Card statement show?
A charge by "Mr. Video, Inc."

I can't get access specific events anymore. What's the deal?
Most likely, either you have used up all of your time or the event is no longer available for viewing. Events will remain on the VOD system for at least 365 days following the event date. You will be able to use your minutes viewing any other event available.

Do I need any special software to view the stream?
You will need the latest version of Flash. You can download it here. Please try the test file to see if VOD will work with your system.