Q: How long can I order my DVDs?

Forever. Mr. Video has a library of over 26,000 video masters dating back to 1986. Every event we have ever videotaped in order to sell DVDs is still available for purchase. Events before 2001 must be ordered by calling (800) MR VIDEO or (800) 678-4336.

Q: Can I order last year’s DVDs?

YES, you can order any video we have ever shot. Mr. Video has a library of over 26,000 video masters dating back to 1986. Every event we have ever videotaped in order to sell DVDs is still available. Events before 2001 must be ordered by calling (800) MR VIDEO or (800) 678-4336.

Q: How long does it take to get my DVDs?

We ship all the DVDs at approximately 4-6 weeks after the event. The mail time takes up to 10 days. The DVDs are shipped from Omaha, Nebraska. If the main shipment has been sent and your order was not placed by then, your order is a back order. Back orders can take up to 3-5 weeks after receiving order/payment. We try to minimize this by having extras available for months after the event. It’s always faster to get your order in right away even though past events can be ordered at any time.

Q: How much does it cost to hire Mr. Video to do my event?

NOTHING. Mr. Video invented the ‘Free Videotaping Service” in 1986 videotaping small school programs and other similar events. We shoot for the exclusive right to sell DVDs to participants. Please call to discuss your event. We will put together a proposal with all the details. Thanks for asking.

Q: Do you take purchase orders?

Yes, however this will delay your order. We can issue an invoice from a purchase order, but DVDs will not be shipped until payment is received. Mr. Video accepts Checks, Mastercard, Visa, American Express and Discover Cards or cash. If you are with a school that only does purchase orders, you can turn it in to Mr. Video, we will issue an invoice for your records, but the DVDs will not be shipped until payment is received.

Q: I received the wrong video, what do I do?

Call us at (800) MR VIDEO, we will be happy to resolve the problem. Sorry for the inconvenience.

Q: How do I get a sample of your work?

Go to the ‘view demo’ section of the website. If you would like an actual DVD demo, please call us at (800) MR VIDEO.

Q: My DVD doesn’t play on my player, what do I do?

The DVDs we sell at Mr. Video are burned DVD vs stamped or replicated DVDs. When you rent a movie, these DVD are replicated by the 1000’s. This process of replicating guarantees it will play on all DVD players. There are two formats for burning DVDs: DVD-R and DVD+R, pronounced “DVD dash R” versus “DVD plus R”. Right now in the DVD world, there is a debate going on regarding what format to be standard. We at Mr. Video believe the DVD-R format will reign the winner. Remember when VHS and Beta had the same war in the 80’s. We believe this is going on right now. DVD player manufactures are changing technology to play either format, however, occasionally players will not play the ‘dash R’ format. If you want to learn more about this, go to the following link: http://www.customflix.com/Customer/Compatibility.jsp If you have problems playing your DVD, the link above has a list of DVD players by make and model numbers that will play DVD-R. The number of machines that DON’T play DVD-R is diminishing. If you have incompatibility problems call our toll free number for some options: (800) MR VIDEO. For more info, click here.

Q: I didn’t order at the event, will it take longer to get my DVDs?

As long as we receive your order within 3 weeks after the event, your video will be shipped with all the others. If you order after that time frame, your order may be delayed slightly, however, not much. Back orders are orders taken after the first shipment of the ‘main orders’ 4-6 weeks after event. Orders after this may be delayed because they are considered back orders. Back orders usually take anywhere from 3-5 weeks from receipt of order. We try to minimize this by having extra DVDs available for months after the event. It’s always faster to get your order in right away even though past events can be ordered at any time.

Q: What does DVD-R mean?

The DVDs we sell at Mr. Video are burned DVD vs stamped DVD. When you rent a movie, these DVD are replicated by the 1000’s. This process of replicating guarantees it will play on all DVD players. There are two formats for burning DVDs: DVD-R and DVD+R, pronounced “DVD dash R” versus “DVD plus R”, right now in the DVD world, there is a debate going on regarding what format to be standard. We at Mr. Video believe the DVD-R format will reign the winner. Remember when VHS and Beta had the same war in the 80’s. We believe this is going on right now. DVD player manufactures are changing technology to play either format, however, occasionally players will not play the ‘dash R’ format. If you want to learn more about this, go to the following link: http://www.customflix.com/Customer/Compatibility.jsp If you have problems playing your DVD, the link above has a list of DVD players by make and model numbers that will play DVD-R. The number of machines that DON’T play the DVDs is diminishing. If you have incompatibility problems call our toll free number for some options: (800) MR VIDEO. For more info, Click Here.

Q: When searching online, I cannot find my event?

Try simplifying your search. i.e. If you are searching for All Star Challenge’s King of the Jungle, try to search for “All Star” or “King” or “Jungle” to see if it shows up. It is looking for the exact words you type in. If the result of your search is too large, try to narrow it down by event date. If all else fails, call (800) MR VIDEO for help. Online ordering is only available for events in 2001 to present, even though Mr. Video has a library of over 26,000 video masters dating back to 1986. Everything we have ever videotaped an event to sell tapes are still available. Events before 2001 must be ordered by calling (800) MR VIDEO or (800) 678-4336.

Q: Can I copy my video for my friends?

Mr. Video is paid exclusively from the sale of these DVDs. Not only is it illegal to try to copy the DVDs, it is also unethical. Mr. Video puts a signal on the DVDs to prevent illegal copies. It is always an advantage to have the original video packaging and quality.

Q: What happens if my check is returned or my credit card is declined?

Processing orders after the event takes time, sometimes checks bounce or credit cards decline. No problem. If there is a problem, we will contact you. Your order will be put on hold until we hear from you. There may be a service charge depending upon the circumstances. We try to be understanding of individual situations. Remember the credit card is not charged until we are getting close to shipment. We try to charge the cards just prior to shipping the DVDs, usually 7-10 days. Your card is NOT charged at the event.

Q: How can I pay for my DVDs?

Mr. Video takes Checks, Mastercard, Visa American Express and Discover Cards. Do not send Cash in the mail. It is also discouraged to pay by cash at the event as well. If you do pay cash at an event, make sure you get a receipt. The check or credit card statement would be your receipt if paying that way.

Q: Will my event be on TV?

Possibly, please contact the event host to learn about their TV shows and to find out when and where it will be televised. Keep in mind that when an event is televised, only portions of the event actually are shown on TV. Mr. Video tapes everything and it all is available for purchase.

Q: Is priority service (Rush Orders) available?

Yes, please call (800) MR VIDEO to inquire about different costs and options. Or use the rush options to put an expidited service in your cart.  Click her for more info.

Q: I am not happy with my video, do you offer a guarantee?

Absolutely, Mr. Video has a 100% satisfaction guarantee. If you are not satisfied with your DVD, return it for a full refund. Your feedback is appreciated. Please indicate your name, address, phone and any other comments to help us learn how to improve our service.

Q: Why are there so many close-ups, I cannot see the choreography?

There is a fine line between what a choreographer wants to see versus what a parent wants to see. On a single camera shoot we try to keep zoomed in as much as possible keeping everyone on the screen, however, on two-camera shoots, in order to represent the close-up view, the wide choreography shot is compromised. It is our goal to get equal and fair coverage of each performer, however, occasionally with all the movement we don’t get exact even coverage of each cheerleader/dancer. Fortunately we have videotaped 1000’s of cheer events and dance recitals so we have a good feel for the choreography and try to preserve it.

Q: Where do I send returns?

Mr. Video, Inc.
2612 Bryan Avenue
Bellevue, NE 68005

Be sure to put a note in your package explaining what the problem is and reason for return.